At ShopFarris, your satisfaction is our top priority. If you’re not completely happy with your purchase, we will accept all returns—no questions asked—within 30 days for a full refund. Plus, all returns are always free.

How It Works:
Contact Us:
Reach out to our customer service team via email at info@farrisequestrian.com with your order number and return request.

Prepaid Shipping Label: We’ll provide you with a prepaid return shipping label so you won’t incur any return shipping costs.

Return the Item:
Pack the item in its original condition with all packaging and accessories, and use the provided label to send it back.

Refund Processing: Once we receive and inspect your return, your refund will be processed within 7–10 business days.

If you have any questions, please contact us at info@farrisequestrian.com

Upon completion of your purchase on shopfarris.com or shopfarris.ca, a confirmation email will be sent to the email address provided at checkout. Once your order has shipped, a subsequent email containing your tracking number will be dispatched, allowing you to monitor your order’s progress until delivery.

We ship within the following countries:
Canada, and the USA (Domestic)

United Kingdom, Ireland, Germany, Belgium, Netherlands, Australia, New Zealand, Hong Kong, Indonesia, Brazil, Mexico, South Korea, Malaysia, Qatar, U.A.E and Japan (international).

We do not ship to PO boxes or freight forwarders.

Canada
Standard Shipping - 3 to 9 business days - Free
US
Standard Shipping - 3 to 9 business days - Free

International Shipping
Economy International - 6 to 18 business days - calculated at checkout


*Please note, the recipient is responsible for any taxes, duties and customs charges for orders outside of Canada and the US. ShopFarris does not determine these charges or receive the funds collected.

** Shipping rates can change in the future and will be updated accordingly